Ashley Petry, Indianapolis Star
When Economy Plumbing Supply opened its doors in 1932, it
faced numerous challenges – including the staggering financial pressures of the
Great Depression.
But the company weathered that storm, and many others, to
become Indianapolis’ premier kitchen and bath supplier. It was one of the first
plumbing supply companies in the nation to open a consumer showroom, serving
the needs of both plumbing professionals and do-it-yourself
homeowners.
Today, the company runs two
HomeStyle showrooms,
one in downtown Indianapolis and one near Fishers. Redesigned in 2006, the
showrooms feature the latest in kitchen and bath design and technology from
manufacturers such as Villeroy &Boch and Toto.
“Kitchens and baths have really become the focal point of a home — both from a
lifestyle perspective and from a design perspective,” said John Strong, owner
and president. “Our showrooms have tried to address those changes.”
In addition, Economy Plumbing Supply offers sessions with trained design
consultants who can help homeowners choose the best options for kitchen and
bath projects. And, the company still carries a full range of
professional-grade plumbing supplies, from water heaters to pipe
fittings.
With two showrooms and more than 25 employees, Economy
Plumbing Supply is a thriving business. But at its heart, the company remains a
family affair. Strong is the third-generation owner of the business, which was
founded by Herbert E. Strong Sr. in 1932 and later owned by John’s father,
Herbert Strong Jr. In addition, John’s wife and sister both work for the
company.
“We’re a small, family-oriented business, and that’s how we try to treat our
customers,” Strong said.
The secret to success
After
more than 75 years, the Strong family members are small-business experts. But
running a business, they say, ultimately is about the old-fashioned values of
customer service and employee satisfaction.
“It’s all about taking care of your customers and taking care of your staff,”
Strong said.
As Economy Plumbing Supply approaches its centennial, it will continue to
changes its product mix and showroom designs to meet the changing needs of
consumers and plumbing professionals. But some things — like the value of
customer relationships — are destined to stay the same.
